These Terms & Conditions govern all online flower delivery orders placed with Knightsbridge Flowers through our website. Whether you are purchasing for delivery across Knightsbridge or the surrounding neighbourhoods, these terms exist to protect your consumer rights while clarifying our obligations. Please read this document carefully before placing an order. By accessing and using our website and purchasing products, you indicate your acceptance of these Terms & Conditions.
Knightsbridge Flowers specialises in the design, preparation, and delivery of floral arrangements and related gift items within Knightsbridge and neighbouring areas. We operate as an e-commerce business, providing our customers with a secure and convenient platform to place flower delivery orders for personal or business occasions.
These Terms & Conditions apply to all customers purchasing online for delivery in Knightsbridge and nearby regions. By submitting an order, you acknowledge and accept this agreement in its entirety.
To place an order with Knightsbridge Flowers, customers must select their chosen products, add them to the online shopping basket, and proceed to checkout. During checkout, you will be asked to provide essential details including intended recipient, delivery address (within Knightsbridge or surrounding areas), preferred delivery date, and any special instructions. To complete your order, you must consent to these Terms & Conditions.
After submitting your order and payment, you’ll receive an automated email or on-screen confirmation acknowledging receipt. This confirmation does not guarantee order acceptance or delivery, but indicates we have received your request. Completion of your order is subject to product availability, payment authorisation, and our ability to deliver to your selected address on the requested date.
We reserve the right to substitute flowers or packaging with products of equal or greater value if seasonal or supply issues make this necessary. Any such substitutions are always made in keeping with the style and colour palette of your original order.
All product prices on our website are displayed in British Pounds Sterling (GBP) and include applicable VAT, unless otherwise stated. Product and delivery charges may vary depending on location, time of year, and specific requests.
Payments must be made in full at the time of ordering. Accepted payment methods typically include credit or debit cards. Your payment details are processed securely to protect your financial information.
Occasionally, errors in pricing or product information may arise. If such a situation affects your order, you will be contacted as soon as possible with the option to reconfirm your order at the correct price or cancel for a full refund.
Our primary delivery area is Knightsbridge and its immediate surroundings. We always aim to deliver orders on the requested date, however, we cannot guarantee specific delivery times. Deliveries are typically made during business hours Monday to Saturday, excluding public holidays. Same-day deliveries may be available for orders placed before midday, dependent on our schedule and stock.
It is your responsibility to provide accurate and complete delivery information, including a local telephone number for the recipient. In the event that delivery cannot be completed due to incorrect address details, unavailability of the recipient, or security restrictions, we will attempt to contact you or the recipient to make alternative arrangements. If delivery remains unsuccessful, items may be returned to Knightsbridge Flowers and a redelivery charge may be levied.
If you require a timed delivery or delivery outside our standard areas, please contact us in advance as additional charges and limitations may apply. Extreme weather, transport disruption, or events beyond our control may impact delivery timescales; in such cases we will notify you as soon as reasonably possible.
If you wish to make changes to an order (e.g. delivery address, card message, product choice) after submitting, please contact us as soon as possible. Amendments can only be accommodated if the preparation process has not begun and the flowers or gifts have not already been dispatched.
Under UK consumer law, for perishable products such as fresh flowers, your right to cancel the order without charge is limited. Cancellations may be accepted when requested at least 24 hours before the scheduled delivery date. If your order has already been prepared, dispatched, or delivered, cancellations or refunds may not be possible unless the products are defective or not as described.
If you need to cancel your order and are eligible for a refund, funds will be returned using your original payment method as soon as practicable.
We take pride in our meticulous standards for flower preparation and delivery. Should you receive flowers or gifts that are damaged, do not match your order description, or are otherwise not satisfactory upon arrival, please contact us promptly (ideally within 24 hours of delivery), including photographic evidence if possible.
Where appropriate, we will offer a replacement, re-delivery, or a full/partial refund. Refunds will only be processed to the original payment method. Please be aware that some natural variation in fresh flowers, including colour and size, can occur due to seasonal availability and cannot constitute grounds for return unless the item is substantially different from what was ordered.
You agree to provide accurate, current, and complete information during the ordering process and to promptly update us should any of your details change before delivery.
It is your responsibility to ensure recipients are available to accept deliveries, and that access restrictions (such as security or concierge desks) are accounted for. Knightsbridge Flowers cannot accept liability for failed deliveries due to incorrect instructions provided by you.
Our liability to you in connection with any order shall be limited to the value of the order (including delivery charges) placed with Knightsbridge Flowers. We shall not be liable for non-delivery or for any failure or delay in performance resulting wholly or partially from causes beyond our reasonable control, such as natural disasters, war, civil disorder, strikes, or failures in transport or utility services.
Nothing in these Terms & Conditions seeks to exclude liability for death or personal injury caused by our negligence, or for any other liability which cannot be limited or excluded under applicable law.
All website content, including images, graphics, product descriptions, and branding, remain the intellectual property of Knightsbridge Flowers and may not be reproduced, copied, or used without permission.
Your personal data is handled in accordance with applicable UK data protection laws. Details provided for order processing and delivery are not shared with third parties except as required to fulfil your order or as required by law.
These Terms & Conditions, and any disputes arising from orders placed with Knightsbridge Flowers, are governed by English law. You agree that the courts of England and Wales have exclusive jurisdiction over any dispute or claim relating to your use of our site and services.
We reserve the right to update or amend these Terms & Conditions at any time to reflect changes in legal requirements or improvements to our processes. Updated versions will be posted on our website and are effective from the date of posting.
For any questions relating to your Knightsbridge Flowers order or these Terms & Conditions, please use our online enquiry form or contact page. We are committed to resolving any issues promptly and professionally.
These Terms & Conditions apply to customers using our flower delivery service throughout Knightsbridge and the surrounding areas. Thank you for choosing Knightsbridge Flowers for your online floral gifting needs.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Knightsbridge, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Knightsbridge.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
