At Knightsbridge Flowers, providing the highest quality, freshest flowers to our local households and businesses is at the heart of what we do. Our trusted local florists expertly handcraft each arrangement, ensuring that every bouquet delivers maximum freshness and beauty. Our Fresh Flowers Guarantee means you can order with confidence: if your flowers do not arrive in peak condition, we're here to make it right.
Your satisfaction is our priority. While we ensure that every bouquet is carefully packed for delivery, on rare occasions, flowers may arrive damaged due to circumstances beyond our control. If your flower order arrives with visible damage or does not meet your expectations, please notify us as soon as possible on the day of delivery. To process your claim smoothly, we may request a photograph of the damaged flowers or packaging as evidence. This helps us resolve the issue quickly and continue to maintain our high standards.
We guarantee the freshness of our flowers for a minimum of 5 days from the date of delivery, provided they are cared for according to the instructions included with your bouquet. Flowers are delicate by nature, and factors such as room temperature, sunlight, and hydration can affect their lifespan. If your blooms fade significantly or do not last through the guaranteed period despite following our care guidelines, please contact us so we can investigate and address your concern.
If your flowers arrive damaged or fail to meet our Fresh Flower Guarantee, we offer both refund and replacement options. Once your complaint is validated, you may choose between:
Our goal is to ensure you are delighted with your experience every time you order from Knightsbridge Flowers.
Your feedback is important to us. If you have a complaint about your flowers, delivery, or any aspect of our service, please reach out to us promptly, ideally within 24 hours of delivery. To help us resolve issues efficiently, please provide your order details and any evidence of the issue (such as photographs) if applicable. Our customer care team will review your complaint thoroughly and respond as soon as possible with a solution. We treat every complaint seriously and use your feedback to constantly improve our service.
Knightsbridge Flowers is proud to serve both households and businesses in Knightsbridge and nearby neighbourhoods. As your trusted local florist, we are committed to providing exceptional customer care and beautifully fresh flowers, every time you order. If you have any questions regarding our Returns, Refunds & Complaints policy, contact our team – we are always here to help and ensure your complete satisfaction.
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